Terms of service for use of Club Reformat studio
It is a condition of us allowing you to use our studio as a client or member, session package user or guest, that you agree to our terms and conditions. If you do not agree to our terms and conditions, you should not use our studio as a member, session package user or guest. By accepting these terms and conditions, you acknowledge and agree that you have read and accept these terms and conditions and understand that in accepting, you are entering into a binding agreement with us. These terms and conditions were last updated on 31 October 2025.
Here is a summary of important terms to look out for:
These terms and conditions apply to all users of Club Reformat, unless stated otherwise; you must book sessions using the Club Reformat web portal or mobile application; you must follow our rules for cancellation of a session. We reserve the right to restrict you from using the Club Reformat space; we may terminate your access and permission to use our space, in specific circumstances, such as if you breach these terms and conditions; and you must follow our Club Reformat studio rules.
1. What we will do
If you sign the Club Reformat Waiver, provided to you before purchasing a session package or membership, we will: (a) provide the Services to you in accordance with these terms and conditions; and (b) grant you access to the Studio to receive the Services and access the facilities made available at the Studio.
2. Our rights
Acting reasonably, we reserve the right to refuse you entry to or eject you from the Studio, including if you: (a) fail to provide us with a valid and acceptable form of identification; (b) are under the age of 16 years old; or (c) breach a term of these terms and conditions.
3. Club Reformat studio rules
You must:
(a) fully participate in any introductory program provide by us; (b) comply with our Studio rules and health and safety requirements, as amended from time to time; (c) comply with any relevant laws; (d) respect other Club Reformat members, session package users and guests, and our staff and representatives, including not causing offence or injury to those people or causing damage to their property; (e) wear suitable fitness clothing when participating; (f) enter and leave the Studio without making unreasonable levels of noise or disruption; (g) cease participating in the event of injury, discomfort or illness; (h) not allow third parties, who are not members, session package users or guests, to access the Studio; (i) comply with our instructors’ and or staff instructions at all times; (j) use a towel at all times when participating in Hot Mat Sessions to maintain hygiene standards; and (k) refrain from purposefully vandalising or damaging Club Reformat property and/or equipment. If you accidentally damage Club Reformat property or equipment you must report it to the trainer on duty.
4. Your package
4.1 Validity
(a) Subject to these terms and conditions, we must provide, and you may receive the Services during the Validity Period. (b) For the avoidance of doubt, you may only receive the Services during the Trading Hours. (c) Except as otherwise provided for under the Australian Consumer Law, if you fail to attend all of the Sessions that you are entitled to attend as specified in your Session Limit, you will not be entitled to a partial or full refund for the reason that you failed to attend the respective maximum number of Sessions.
4.2 Sessions
(a) You may book a Session using the Club Reformat web booking portal or through the Club Reformat mobile application. (b) If you have exceeded your Session Limit during the Validity Period, you may not attend any further Sessions, unless otherwise agreed between you and us.
4.3 Fees
You must pay the Package Fee on or before the Commencement Date.
4.4 GST
The Package Fee includes GST.
4.5 All purchases are final
5. Cancelling a session
5.1 Cancellation of a Session by us
(a) From time to time, we may be unable to provide a Session. (b) If we are unable to provide a Session: (i) we will provide you with notice of the cancellation as soon as practicable; (ii) we will provide you with alternative Session times and dates you may wish to attend; and(iii) the Session will not be deducted from your Session Limit; and (iv) to the extent permitted by law, we will not be liable to pay any compensation to you.
5.2 Cancellation of your attendance at a Session
(a) If you wish to cancel your attendance at a Session, you must cancel the Session using the Club Reformat web portal or Club Reformat mobile application (Cancellation). (b) If we receive your Cancellation less than 12 hours before the scheduled Session start time, the credit for the Session will be deducted from your Session allocation. (c) If we receive your Cancellation at least 12 hours before the scheduled Session start time, the Session will not be deducted from your Session Limit. (d) There is a $20 fee for no-show and late cancellations for all Unlimited pack and membership holders.
6. Your rights under the Australian Consumer Law
(a) You retain all rights under the Australian Consumer Law. (b) We will not provide you with a refund if you request a refund due to a change of mind. (c) Nothing in these terms and conditions shall limit, restrict or exclude any consumer guarantees under the Australian Consumer Law.
7. Our Intellectual Property
(a) We use our Intellectual Property to promote, market and perform the Services and other business activities we may perform. (b) You must not copy, reproduce, sell, distribute, license or otherwise use our Intellectual Property without our prior written consent, which may be withheld by us in our absolute discretion.
8. Your personal information
We will collect, use and disclose any personal information you provide in accordance with our privacy policy. For information on our information collection and handling practices, please see our privacy policy page.
9. Liability
9.1 Limitation of liability (a) Subject to clause 9.2, neither party will be liable to the other party under or in connection with these terms and conditions for any Consequential Loss. (b) We will not be liable to you for any Loss incurred due to any act, omission or negligence of any sub-contractor supplying the Services.(c) We will not be held responsible or liable to you if any of your personal possessions become lost, stolen or damaged at the Studio. We recommend you do not leave any valuable personal possessions unattended at the Studio. (d) If we are found to be liable to you, then our liability will not exceed the Package Fee. (e) You indemnify us against all Claims and Losses (including reasonable legal costs) incurred by us arising out of or in connection with: (i) any death of, or injury to, any person and any loss to the property of any person, caused by an act or omission of you; or (ii) any breach of these terms and conditions by you.
9.2 No limitation
Nothing in these terms and conditions operates to limit or exclude: (a) liability that cannot be limited or excluded by law;(b) any of the consumer guarantees under the Australian Consumer Law; or(c) our liability resulting from our negligent, fraudulent, reckless or unlawful act or omission.
10. When these Terms & Conditions may be terminated
10.1 Termination without cause
Neither you nor we may terminate these terms and conditions without the prior written consent of the other party.
10.2 Termination for cause
Either you or we may terminate these terms and conditions at any time, by notice with immediate effect, if the other party: (a) commits a material breach of the Agreement that is not capable of remedy; (b) commits a material breach of the Agreement capable of remedy, and does not remedy that breach within 10 days after receiving notice of the breach; or (c) suffers an Insolvency Event.
10.3 Result of termination
If these terms and conditions are terminated pursuant to this clause: (a) your permission to access the Studio will be immediately revoked; and (b) unless the termination is due to our breach of the Agreement or our contravention of the consumer guarantees under the Australian Consumer Law, we will not provide you with a refund for any unused Sessions in your Session Limit.
11. Pre and Post Natal policy
Thanks for considering Club Reformat at this time in your life, as the benefits of a well structured, well rounded exercise program during pregnancy can be beneficial for both mum and bubba. However, it’s no secret that we pride ourselves on doing things a little different, and our high intensity classes are quite challenging. If you are brand new to Club Reformat, we ask that you not start our classes until after pregnancy. If there is pain or discomfort, let’s take it easy and pull back a little bit! Exercise during pregnancy should not be about improving muscle tone. It should be about maintaining health, posture and a positive mental attitude.
11. 1 Up to 12 weeks:
Doctors approval required for high-risk pregnancies. You may continue group classes up to the 12th week. Please ensure your Trainer is informed what week you are up to at the beginning of each class, as modifications of certain exercises will need to be given.
11. 2 Beyond 12 weeks:
You cannot attend our group classes after you are 12 weeks along as our group classes are too intense and dynamic and are not appropriate for you or your bubba. We encourage you instead to attend our dedicated Pre and Post Natal classes scheduled twice a week. Please check the schedule for timings.
11.3 Post-natal:
Every mother’s postpartum experience is unique. After your 6-8 week check up with your GP or Obstetrician post birth, as long as you have clearance, you can begin to ease yourself back into our Club Reformat beginner classes, ensuring that you take it easy. Alternatively you can also continue attending our dedicated Pre and Post Natal classes.
12. Purchase policy
Our Launch Offer and First Pack Offer are one time purchases, per customer valid for 14 days from your 1st class. Non refundable and non transferable and must be used within 3 months of sign up. If found to be signing up under another alias, second email address or falsifying your identity we reserve the right to cancel the offer, refuse use of the studio and no refund will be made. If you have purchased and used the Launch Offer you cannot use or purchase the First Pack Offer.
12.1 Monthly credit Packs
Monthly Credit Packs are valid for one month (28 days) and are valid from the date of your first class booking and are non transferable and non refundable. If you are injured, these can be extended by advising the studio in writing via email only with a copy of a letter from your doctor. Monthly credit packs are for use by the purchaser registered to the credit pack.
12.2 Yearly Credit Packs
Yearly Credit Packs are valid for one year (365 days) and are valid from the date of purchase, are non transferable and non refundable. If you are injured, these can be extended by advising the studio in writing via email only with a copy of a letter from your doctor. Yearly credit packs are for use by the purchaser registered to the credit pack.
12.3 Memberships
All memberships are direct debited weekly and must be direct debited for a minimum of 12 weeks without pausing or cancelling. All memberships are non transferable and non refundable and can only be used by the purchaser registered to the membership.
12.4 Direct Debit Membership Terms & Conditions
By purchasing a Direct Debit Membership with Club Reformat, you acknowledge and agree to the following terms: (a) All Direct Debit Memberships are subject to a minimum 12-week commitment period. By signing up, you are entering into a binding agreement with Club Reformat and agree to maintain your membership payments for the full 12-week term. (b) Memberships cannot be cancelled or suspended within the initial 12-week period for any reason, including but not limited to change of mind, change in personal circumstances, relocation, or non-use of services. (c) Following completion of the 12-week minimum term, your membership will continue on a rolling week-to-week basis. You may cancel at any time thereafter by providing a minimum of 7 days’ written notice prior to your next scheduled debit date. (d) By proceeding with your purchase, you acknowledge that you have read, understood, and agreed to these terms, and that your membership constitutes a legally binding contract between you and Club Reformat.
12.5 Sale packs, promotional offers, challenges and limited edition packs are not sold in conjunction with discount offers.
12.6 All credits and memberships can be used interchangeably for reformer and/or hot mat classes.
12.7 Club Reformat does not offer refunds - all purchases are final.
13. Miscellaneous
13.1 Notice (a) A notice, approval or other communication provided in connection with these terms and conditions must be in writing (Notice).(b) A Notice may be given by hand delivery, post or by email and is effective upon receipt.
13.2 Entire agreement
These terms and conditions are the entire agreement between the parties and supersedes all prior discussions, understanding and agreements in relation to the subject matter of these terms and conditions.
13.3 Transfers
(a) Either you or we may assign, transfer or otherwise deal with any right or obligation under these terms and conditions to its Related Bodies Corporate. (b) We may assign, transfer or otherwise deal with any right or obligation under these terms and conditions for the purpose of restructuring, merger with another entity or a sale of business. (c) Subject to clause 13.3(a), neither you or we may assign, transfer or otherwise deal with any right or obligation under these terms and conditions without the prior consent of the other party, including transferring your right to use your session package to another person.
13.4 Birthday Offers
Birthday offers are limited to one per person and are not transferable or refundable.
13.5 Waiver and variation
A provision of these terms and conditions, or right, power or remedy created under it, may not be varied or waived except in writing signed by the party or parties to be bound.
13.6 Rights, powers and remedies cumulative
Any rights, powers and remedies provided for under these terms and conditions are in addition to any other rights, powers and remedies provided for by law.
13.7 Severability
If any provision is unenforceable or invalid, it will be ineffective to the extent it is unenforceable or invalid, without affecting the validity or enforceability of the remaining provisions of these terms and conditions.
13.8 Governing law and jurisdiction
(a) These terms and conditions are governed by the laws in force in South Australia, Australia. (b) The parties submit to the exclusive jurisdiction of the courts of South Australia, Australia.
14. Definitions
In these terms and conditions, the following definitions apply: Australian Consumer Law means Schedule 2 of the Competition and Consumer Act 2010(Cth).
Claim means any allegation, debt, cause of action, liability, claim, proceeding, suit or demand of any nature whether present or future, fixed or unascertained, actual or contingent, at law, in equity, under statute or otherwise.
Commencement Date means the date you accept these Terms and Conditions.
Consequential Loss means the following, however arising and even if it is reasonably contemplated by the parties at the date of execution as a likely result of breach of this Agreement: (a) incidental, special, remote or unforeseeable loss or damage; (b) loss of revenue, profit, income, bargain, opportunity, use, production, business, contract, goodwill, or anticipated savings, or loss caused by business interruption, but excluding loss of any amounts that would, but for the act or omission of a party, have otherwise been payable under this Agreement; (c) costs or expenses incurred to prevent or reduce loss or damage which otherwise may be incurred or suffered by a third party; or (d) loss or damage of the nature set out above in clauses (a) and (c) (inclusive) that is incurred or suffered by or to a third party. GST has the meaning given to it in the A New Tax System (Goods and Services Tax) Act 1999 (Cth).
Insolvency Event means a liquidation or winding up, bankruptcy, the appointment of a controller, administrator, receiver, manager or similar insolvency administrator to a party or any substantial part of its assets or any event that has a substantially similar effect to these events.
Intellectual Property means copyright and related rights, industrial property, (such as inventions, discoveries, patents, industrial designs, trade marks, commercial and business names, semi-conductor and circuit layouts) and all other rights resulting from intellectual activities in the industrial, scientific, literary or artistic fields. Loss means any loss, cost, expense or damage, whether direct or indirect, present or future, fixed or ascertained, actual or contingent and whether arising under contract, in tort, at common law, in equity, under statute, under an indemnity or otherwise. Package Fee means the fee payable by you to us for the Services for your specific package.
Participating means participating in any workout, training exercises, aerobic exercises or other fitness activity at the Studio. Related Body Corporate has the meaning given to it in section 9 of the Corporations Act 2001 (Cth).
Representative means any person acting for or on behalf of a party and includes any director, officer, employee, agent, contractor or sub-contractor of the party. Services means health and fitness club services, including Pilates training and classes, and any incidental services to those services. Session means the provision of the Services by us to you at a specific date and time organised by us.
Session Limit means the maximum number of Sessions you may attend during the Validity Period, for your specific package.
Studio means all studios listed on this website. Trading Hours means our ordinary trading hours for the Studio, as amended from time to time in our sole discretion.
Validity Period means the period from, and including, the Commencement Date until, and including, the valid until date.
15. Interpretation
In this Agreement: (a) if a word or phrase is defined, its other grammatical forms have a corresponding meaning; (b) words such as including or for example do not limit the meaning of the words preceding them; and (c) all monetary amounts are expressed in Australian Dollars ($AUD).